Refund policy
Returns and refunds
HOANG P LE sells frozen seafood. We want the box you open to be the box you ordered, so if something is wrong we will put it right.
Reporting a problem
- Email support@radiantcovehq.shop with your order number and a photo of the parcel and product.
- If a parcel arrives damaged, contact us within 48 hours of delivery.
- If a parcel is lost in transit, contact us within 7 days of the estimated delivery date so we can trace it with the carrier.
Returns
Unopened items kept frozen at -18°C can be returned within 30 days of delivery. Because seafood is perishable, we cannot accept returns of thawed, opened or partly used product unless it arrived damaged, spoiled or was not what you ordered.
Refunds
Once a return is received and checked, or a claim is approved, we refund the price of the goods to the original payment method within 5–10 business days. Where the fault is ours, return shipping is on us; otherwise return shipping is paid by the customer.
Order changes
Orders are processed within 1–3 business days. Write to us as soon as possible if you need to change or cancel one; once a box is packed and handed to the carrier we can no longer stop it, but the returns process above still applies.
Contact
HOANG P LE
358 Duke St, Sunshine North VIC 3020, Australia
+61 485 390 721 · support@radiantcovehq.shop